Refund Policy

Refund Policy

1. Refund Eligibility Due to hygiene considerations, Natasha Moor Cosmetics (“NMC”) does not accept refunds once a transaction has been confirmed. All sales are final. Refunds shall only be considered in cases of defective products, subject to the submission of sufficient evidence, including but not limited to an unboxing video, demonstrating that the defect existed prior to opening and was not caused by the customer.

2. Delivery and Loss Claims In the event of a delivery loss or issue, the customer must first file a claim with the local service provider. Thereafter, the customer shall submit an official email to sales@natashamoor.com including the order number, customer name, email, and telephone number. NMC will conduct an investigation through internal and external channels. If liability is determined to rest with NMC, the parcel shall be resent within seven (7) days at no additional delivery cost. If liability is determined to rest with the customer (including, but not limited to, repeated failed delivery attempts resulting in return-to-sender), redelivery may be arranged, provided that the customer bears the delivery fee.

3. Timeframe Upon validation of a claim and approval of a refund, NMC shall initiate refund processing within seven (7) days. The actual time for funds to be credited is subject to the processing policies of the customer’s bank or credit card provider.

4. Condition of Items Products must remain sealed and in their original packaging for any investigation or claim to proceed.

5. Proof of Purchase Customers must provide the order number and order details, including name, email, and telephone number, for verification purposes.

6. Refund Method Approved refunds shall be issued exclusively to the original payment method. Processing times are subject to the customer’s financial institution.

7. Return Shipping Customers shall bear the cost of return shipping unless otherwise instructed by NMC. In cases of defective products where liability is confirmed, sufficient evidence (such as an unboxing video) shall be deemed adequate, and the product need not be returned.

8. Damaged or Defective Items In cases of confirmed defects, NMC shall prioritize the issuance of a replacement parcel over a refund.

9. International Orders The foregoing refund rules apply globally. Specific instructions, including return addresses, shall be provided on a case-by-case basis to ensure proper resolution.